CRS_Day

Day in Life of a CRS

Act I – Parking Lot[i] 7:50 am – Arrive early to beat the question rush, get a little of my work done. Can’t even get in the building without questions - [T1]: My computer seem to be running slow, do you know what could cause that? - [T2]: I got a virus on my personal computer last night how do I get rid of it? [ALL CALL] – “Mr. Smead, please report to the main office”[ii] - [T3]: I can’t get into my email, is the server down? - [Office]: Is the Internet working?

Act II – On way to room - [T4]: I can’t get my computer to see the Internet, do you know what is wrong? - [T4b]: Is your lab free today during 3rd bell? OK, I’ll skip checking in right now because I need to check the Internet

Act III – Finally in lab - [Phone] – My computer is frozen what do I do? - [Call to Help Desk]: Internet problems, should be back up now. - [In Head]: 30 emails, 15 are SharePoint alerts, 5 junk mail, 4 jokes, 4 service desk change of orders, 2 from other CRS’s. - [T5]: I can’t get into a website, did you test it? I know it’s a good site, I could get to it from home. - [T6]: My Internet keeps asking for a user name and password, I put it in and it doesn’t work. Act IIIb – Hall Duty and the Announcements Act IV – Off to Class - Off to teach multimedia projects to 6th grade - [T7]: Computer won’t come on - [T8]: We want to use Photostory today, and it’s not on the laptops, do you have time to install it now? - [T9] – Timmy’s locked out of his computer can you unlock his account?
 * Did you put in vbschools\
 * I think so
 * Try again
 * It’s not like we sent out directions 5 or six times.
 * Check plug
 * I’m on my way to teach a class.
 * But my lesson depends on it today.
 * I’ll try to get it done during my lunch but I’m late already.

Act IVb - Duck into restroom on way to next class.
 * [Knock, knock] CRS, are you in there? (Um...some things just have to wait and the restroom isn't one of them!)

Act V – Class - Begin lesson, teacher outside and interrupts, -
 * Do you have a blank CD I can use to copy some files?

Act VI – Lunch? Another 30 emails, 10 about internet being down, 5 request for information, 1 when is that program going to be installed. - [T10]: I need websites on biomes. - [T11]: I sent the kids to Google images and some inappropriate stuff came up, what should I do. - Half of lunch eaten and time to leave again. - - email from DOT requesting information that is needed before close of business today.
 * Use the approved search sites in Destiny

Act VII – Afternoon Class - Don’t make eye contact, don’t make eye contact. - Walk quickly maybe they won’t remember what they need

Act VIII – The End of the Day - I haven’t been able to use my computer all day, can you come up and look at it now?

[i] HAPPENS AROUND 7:50 AM [ii] MC is real loud --> -- -- xx

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